Terms of Service

Customer Terms of Service

Updated September 17th, 2024

Summary of these Terms

By using the Travallr Platform, you agree to the following terms:

• These Terms form a contract between you and Travallr.
• If you do not accept these Terms, please do not use our Platform.
• If something goes wrong, our Terms explain what you can do.
• These Terms may be updated periodically, so please check back regularly.

Table of Contents

• A. All Travel Experiences
• B. Accommodations
• C. Attractions
• D. Car Rentals
• E. Flights
• F. Transportation
• G. User Responsibilities
• H. Feedback and Reviews

A. All Travel Experiences

A1. Definitions

Some terms used in these Terms have specific meanings, which can be found at the end of this document. Understanding these terms will help you navigate our services more effectively.

A2. About These Terms

• By completing a booking, you accept these Terms, which govern your use of the Travallr Platform.
• If any part of these Terms is deemed unlawful, the remaining terms will still apply, ensuring the validity of the overall agreement.
• Your acceptance of these Terms is confirmed when you click to accept during the booking process.

A3. About Travallr

Travallr connects users with various service providers for travel experiences but is not responsible for the experiences themselves. We serve as an intermediary platform facilitating your bookings with third-party providers.

A4. Our Platform

• We strive to provide accurate information but do not guarantee it; discrepancies may occur due to updates from service providers.
• We are not a party to the agreements between you and service providers and will not be liable for their actions or inactions.
• Our goal is to create a seamless experience for users, but we cannot control the actions of third-party providers.

A5. Our Values

• You agree to comply with all applicable laws while using our Platform.
• You will not use our Platform to cause harm or make fake bookings; integrity is paramount in maintaining trust within our community.
• By respecting our values, you help create a positive and respectful environment for all users.

A6. Prices

• When you book, you agree to pay the total cost, including taxes, which will be clearly displayed before confirmation.
• Errors in pricing may not be binding; we reserve the right to correct any pricing mistakes.
• Always check for any additional fees or charges that may apply during the booking process.

A7. Payment

Payments may be required upfront, during, or after your travel experience, depending on the service provider's policies. Be aware of your payment options and any potential transaction fees.

A8. Policies

• By booking, you accept the cancellation and other policies displayed during booking, which vary by service provider.
• It is your responsibility to review these policies before completing your booking to avoid unexpected charges.

A9. Privacy and Cookies

Refer to our Privacy Notice for information on how we process personal data, including the use of cookies to enhance your experience on our Platform.

A10. Accessibility Requests

Please contact our Customer Service for any accessibility inquiries. We are committed to providing an inclusive experience for all users.

A11. Insurance

Refer to the policy documents for insurance purchased through our Platform. Make sure to understand the coverage provided before traveling.

A12. Rewards & Wallet

• You may earn rewards through bookings made on our Platform. Details about rewards can be found in your account.
• All rewards have specific terms and conditions that you must agree to before earning or redeeming them.
• Rewards may be subject to expiration dates, so keep track of your balance.

A13. Intellectual Property Rights

All rights in our Platform content are owned by Travallr or its licensors. You may not reproduce or distribute any content without prior permission.

A14. Limitation of Liability

• Our liability is limited to direct damages only and does not cover indirect losses.
• In cases of negligence resulting in harm, liability may not be limited.

A15. Communication with Service Providers

We may assist in communication but are not liable for the service providers' actions. Always follow up directly with them for issues regarding your travel experience.

A16. Measures Against Unacceptable Behavior

• We may suspend or cancel your account if you breach these Terms, including unacceptable behavior towards our staff or other users.

A17. Modifications to These Terms

We may change these Terms and will inform you in advance of material changes. Continued use of the Platform constitutes acceptance of the new terms.

G. User Responsibilities

As a user of the Travallr Platform, you have certain responsibilities, including:

• Providing accurate information during the booking process.
• Respecting the terms and conditions of service providers.
• Reporting any issues with your booking in a timely manner.

H. Feedback and Reviews

We encourage users to leave feedback about their experiences. Your reviews help us improve our services and assist other travelers in making informed decisions.

Contact Us

If you have questions or need assistance, please contact our Customer Service team. We are here to help you make the most of your travel experience.

Effective Date

These Terms are effective as of September 17th, 2024. Please check back regularly for updates.